DELIVERY AND RETURNS

DELIVERY

ADDITIONAL INFO: EUROPEAN DELIVERY CHARGES AND RETAIL PRICES - POST BREXIT

Each country is subject to their own laws for import of goods, taxes and duty, and unfortunately these costs will now need to be covered by EU customers. These charges are subject to the different tax laws imposed by your individual country, so we therefore ask that you refer to guidance from your local governing body regarding importing goods from a UK merchant.
Our pricing structure is set to reflect only one retail price across all our international platforms, so all customers pay the same retail price regardless of location. Import taxes/duties will most likely be charged on arrival by the country of destination, and this is not imposed by Palava. We thus advise looking into your country's relevant information on taxes imposed on import of goods from UK merchants.

As a UK merchant we are no longer required to charge VAT at source for exported goods to the EU. This means our VAT tax obligations now only apply to sales within the UK and Ireland. However, after reviewing our increased administrative and delivery costs for EU orders, we have decided to maintain our current retail pricing across all our international platforms.

All our customers will pay the same standard retail price regardless of location. In addition, our pricing and postal fees will NOT increase even though our administrative and delivery costs will vastly increase by 15%. We will instead absorb and maintain any price increases in postal costs to several of the European countries. 

We will also look to offer additional discounts on delivery costs from the UK to several European countries in the future, as we appreciate the new change will affect everyone. We are continually reviewing the guidance as the current BREXIT / EU regulations and changes introduced are subject to further updates. Our website will be updated with further guidance and policies to reflect any new regulations imposed. We hope this information is helpful, and explains why we won't be in a position to offer different retail prices for EU customers. 

FAQ

1. Will I have to pay more now for EU delivery?

No, we haven't increased our delivery fees for EU customers, despite increased costs to ship to EU countries. Instead we have absorbed the additional postage costs and staff resources for the paperwork.

2.  Do you take off the VAT for EU customers? 

Our pricing structure is set to reflect only one retail price across all our international platforms, so all customers pay the same retail price regardless of location. As a UK merchant we are no longer required to charge VAT at source for exported goods to the EU (our VAT tax obligations now only apply to sales within the UK and Ireland). However, after reviewing our increased administrative and delivery costs for EU orders, we have decided to maintain our current retail pricing across all our international platforms. All our customers will pay the same standard retail price regardless of location. In addition, our pricing and postal fees will NOT increase even though our administrative and delivery costs will vastly increase by 15%. We will instead absorb and maintain any price increases in postal costs to several of the European countries. We will also look to offer additional discounts on delivery costs from the UK to several European countries in the future, as we appreciate the new change will affect everyone. We are continually reviewing the guidance as the current BREXIT / EU regulations and changes introduced are subject to further updates.

3. Will I be charged for Duty/Tax by customs on arrival of my parcel?

You may be charged tax for your order on arrival by the country of destination and this is not imposed by Palava.co, these taxes are referred to as “Import Taxes”.  We thus advise looking into the national taxes imposed by your country on the import of goods from UK merchants.  We are currently updating our website with further guidance (www.palava.co/delivery) to reflect information on “Duty and Tax on Arrival”. All EU/European sales will now be subject to import charges (Duty & Taxes), as this is seen as an import into your individual country. We have seen in the past that not all international sales are subject to import duty and taxes, but that does not mean that on arrival the individual country will not impose these charges. Charges on imports are often based on the destination country, product type, product value, county of origin, and declaration of use of goods. If goods are of a low value certain countries may not impose duty charges, but we highly recommend you look into the guidance provided by the local governing body that manages your country’s imports and tax charges.

4. Can I claim any tax back?

For the sale of goods from Palava.co you can only claim for import taxes, taxed on arrival into your country, if you are locally registered for VAT (Value added taxes). If you are registered, then you may be able to claim back import taxes. This tax treatment is decided by the governing body of the customer “importing” the goods. All countries have different laws and rates, and we cannot estimate or reflect any examples of such charges as these are based on country, product type, product value and declaration of use of goods.

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