Our whimsical Ducks print will bring you and your little one some autumnal charm!
The Jenny skirt is perfect for play days, parties or just every day fun! A very comfortable skirt with a button-hole elasticated waist, which can be adjusted to fit your little one perfectly.
Crafted from the softest tencel, a sustainable fabric which is produced fro
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Our whimsical Ducks print will bring you and your little one some autumnal charm!
The Jenny skirt is perfect for play days, parties or just every day fun! A very comfortable skirt with a button-hole elasticated waist, which can be adjusted to fit your little one perfectly.
Crafted from the softest tencel, a sustainable fabric which is produced from eucalyptus tress.
All our Palava dresses and skirts come with a magical winter's storybook so you can read more about our Palava characters Poppy and Fred and their wonderful winter escapades.
Hand illustrated print
100% tencel with 100% cotton lining
Button-hole elasticated waist
Storybook included
Delivery
You will receive an email once your order has been dispatched. Orders are sent by Royal Mail recorded delivery or UPS depending on the size of the parcel, and each order requires a signature to release the parcel to the customer.
UK - Standard Delivery costs £4.50 and takes between 2-4 days. Next day Delivery costs £8.00 [within the UK delivery]. International Delivery will vary depending on the location, simply add your delivery address at the checkout for a more accurate quote. For further information please read our For further information please read our Delivery page.
Returns
Returned items should be in their original packaging and condition (including the story book) and sent back within 28 days of receipt for a full refund. To claim a refund or an exchange please complete a returns form stating the reason for the return or exchange. If not within 28 days the refund you will instead receive a credit or evoucher on your account which will remain valid for up to 1 year. For further information please read our returns page.
All of our dresses and storybooks come with a special storybook. This year, Poppy and Fred are off on an adventure to Lapland! On a mission to meet Santa Claus and bring him some special Christmas presents, our favourite Palava characters have a bit of an adventure along the way – meeting a marvelous group of penguins, a flock of eagles and even Rudolph the red nosed reindeer himself…
Our fabrics are designed to be hand washed or machine washed at 30 degrees. It's always a good idea to wash with similar colours. For further details please refer to the label inside the garment.
Our fabrics are designed to be hand washed or machine washed at 30 degrees. It's always a good idea to wash with similar colours. For further details please refer to the label inside the garment.
DELIVERY AND RETURNS
When placing an order..
You can place your order request for goods from the www.palava.co by clicking on the confirm order button at the end of the on-line order process. You will be guided through the process of placing an order by a series of simple instructions on the Website.
Once you have placed your order, we will send to you an email confirmation with your order details and value.
Unless we have notified you that we do not accept your order or you have cancelled your order by calling us on 01642 790000, our acceptance of your order and the completion of the order will take place when we have dispatched the goods ordered by you.
We have the right to cancel orders that look suspicious, or orders where a discount code has been applied that does not look correct.
Please note: very rarely items are out of stock, if this happens we will contact you by phone or email and offer you a replacement size or item of similar value.
We may not accept your order if we are unable to obtain authorisation for your payment or if we identify a product or pricing error. We reserve the right to cancel any orders we deem fraudulent.
Once an order has been dispatched, it cannot be cancelled. You will need to return the order to us and then we can refund you the order value excluding delivery.
Christmas Delivery
We aim to dispatch all orders as quickly as possible over the Christmas shopping period, but once they leave our warehouse and are in the hands of the postal system we don't have any control, therefore we do advise ordering as soon as possible to avoid delays! As always orders are dispatched by a tracked postal service depending on your location.
To guarantee delivery in time for Christmas please order by the following dates:
Advisory Last Postal Dates
Delivery in the UK
Royal Mail recorded delivery: Tuesday 18th December by 12pm
Royal Mail next day delivery: Thursday 20th December (for delivery Friday 21st) by 12pm
Order placed after these dates we cannot guarantee delivery in time for Christmas, but you are able to place orders at your own risk!
Delivery in Europe:
Royal Mail international tracked and signed for: Friday 14th December by 12pm
Express Delivery by Fedex/UPS: Monday 17th December by 12pm
Delivery in USA, Canada, Australia:
Royal Mail international tracked and signed for: Monday 10th December by 12pm
Express Delivery by Fedex/UPS: Friday 14th December by 12pm
Delivery to Asia, Far East:
Royal Mail international tracked and signed for: Friday 7th December by 12pm
Express Delivery by Fedex/UPS: Wednesday 12th December by 12pm
You are welcome to place orders after these dates but we cannot guarantee delivery in time for Christmas.
Please note that these dates are advised by Royal Mail, Fedex and UPS and once the parcel has been dispatched it is in the hands of the postal system so we cannot do anything to speed it up. If your parcel hasn't arrived within the specified time frame then please do let us know asap so we can look into it for you.
DELIVERY
We always make a big effort to send orders out quickly. However, at busy times, please allow up to seven working days for your Palava parcel to arrive. You will receive an email once your order has been dispatched. Orders are sent by Royal Mail recorded delivery or UPS depending on the size of the parcel, and each order requires a signature to release the parcel to the customer.
If you require something to arrive quickly and you live with in the UK, you can use our Special Delivery service, if we have the item in stock we can send it out next day by Royal Mail or UPS so it can arrive at any time. If you have any queries, please pick up the phone and give us a call.
Regardless of how many items you order these are our rates:
Postage is free if you spend over £90 - this only applies to standard delivery within the UK (2-4 days)
UK - Standard Delivery: £4.50 (2-4 days)
UK - Next Day Delivery: £8.00 (Please order before 12pm to guarantee the order is dispatched for next day, any orders placed after 12pm will be dispatched the following day. Orders placed on a Friday will arrive on Monday)
UK Saturday Delivery £24 (Place orders before 12pm on Friday to guarantee next day Saturday delivery.)
Western Europe: £14 (7-12 days)
Eastern Europe: £14 (7-20 days)
USA/ Australia / Canada: £18 (7-14 days)
Rest of the world: £18 (7-20 days)
International Express Delivery £25-£35 (Fedex/UPS) - (3-4 days)
Please note: Our products are shipped from the UK and sold on an unpaid duty basis. Please bare in mind that you or the recipient may have to pay Import Duties/Taxes or a Customs Entry Fee upon or prior to delivery.
EXTENDED CHRISTMAS RETURNS POLICY
Items purchased from Monday 19th November through to 24th December can now be returned for a full refund back onto the card paid with until 11th January. Items returned between 12th January and 31st January will be accepted back in exchange for a credit note which will be valid for 1 year. If you would like to return the item for a refund or an exchange, then please fill the returns form out stating the reason for the return and in the case of an exchange - what you would like to exchange for. If you'd like us to reserve the item for you, please just get in touch. Returned items should be in their original packaging and their original condition, (including the story book). Please state clearly the reason for return. We would always recommend using recorded delivery service as proof of delivery. Proof of posting is not proof of delivery and all goods remain the responsibility of the customer until they are returned and received by Palava. Once the item has arrived back at our warehouse please allow up to 7 working days for the order to be processed and an exchange or refund issued. Please note: our warehouse will be very busy over the Christmas period so refunds/exchanges may take a little longer than normal. If your exchange is urgent please do email us and we will do our best to help.
RETURNS
If you are in any way unsatisfied with your order, please get in touch and we will do our best to help you. If you would like to return the item for a refund or an exchange, then please fill the returns form out stating the reason for the return and in the case of an exchange - what you would like to exchange for. If you'd like us to reserve the item for you, please just get in touch.
Returned items should be in their original packaging and their original condition, (including the story book) and sent back within 28 days of receipt for a full refund. Please state clearly the reason for return. We would always recommend using recorded delivery service as proof of delivery. Proof of posting is not proof of delivery and all goods remain the responsibility of the customer until they are returned and received by Palava. Once the item has arrived back at our warehouse please allow up to 5 working days for the order to be processed and an exchange or refund issued.
Please note that Storybooks must be returned with a dress or a £3 deduction will be made against your refund.
Any items returned after 28 days will not be refunded back onto the card you paid with. Instead you will receive credit on your account which will remain there for 1 year.
Please send all items back to:
Palava Warehouse
Returns Department
The Grange, The North Wing
Sowerby under cotcliffe,
Northallerton,
North Yorkshire,
DL6 3RE
If you have any other questions please just get in touch and we can help!
hello@palava.co / 01642 790000
TERMS AND CONDITIONS
About Palava
Our company address is 44 High Street, Yarm, TS15 9AE,
UK Company registration number: 09623660
VAT number: 224 6947 90
SECURITY AND COOKIE POLICY
Please review our Privacy Policy, below. This explains our use of information you provide via www.palava.coso that you may understand our privacy practices.
Using Palava.co
When you visit www.palava.co we will collect certain information about you depending on how you use the site and whether or not you are logged into your account and make a purchase.
If you make a purchase we will collect your name, address, telephone number and/or email address. This information will be used to process and fulfil your order.
Confidentiality
By using the website, you agree to keep your password and account details confidential, and to take all reasonable measures to prevent unauthorised access to your account. You are responsible for all actions that occur in relation to your account. If you have reason to believe that your password has become known to somebody else, or is likely to be used in any way that is unauthorised by you, you should contact us immediately. If you forget your password we will reset it upon your request and send it to the email address you registered with. All the personal information that you provide will be held in accordance with the Privacy Policy.
You can cancel your account anytime, please contact us and we will arrange this.
We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the Website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the website as up to date as possible, the information including product descriptions appearing on this website at a particular time may not always reflect the position exactly at the moment you place an order.
All prices indicated for products available via the website are inclusive of VAT (where applicable) at the current rates and are exclusive of delivery charges. The total cost of your order is the price of the products ordered plus VAT and delivery charges as set out in the delivery section of the website. Payment can be made by any of the methods specified in the payment section of this website and payment will be debited and cleared from your account as set out in the payment section of this website.
Our Website
Our website is hosted by Shopify, providing our online e-commerce platform.
The data you provide is stores through Shopify’s data storage and database and is kept on a secure server behind a firewall.
When placing an order you have the choice of paying by Shopify Payments which is fully PCI compliant. You can find out more information about their payment system by clicking here.
Email Marketing: We operate a double opt in process which involves confirming your sign-up via email before you receive any marketing information from us. This ensures you do not sign up by mistake.
Marketing emails will be sent via hello@palava.co. You can unsubscribe at any time - an unsubscribe link is found at the bottom of every email we send. Alternatively, you can contact us by email and ask to be removed from the list.
Our marketing emails are sent via Mailchimp. You can read their security policy by clicking here.
Online Marketing: We advertise through Facebook and Instagram. If you follow us on either of these social media platforms or accept cookies on our website, you might see adverts pop up on Facebook or Instagram.
You can change your Facebook and Instagram Advert Settings click here.
Your privacy is very important to us. Palava will never sell or give your details to any other company.
Cookies
If you wish to access your personal information that you have submitted via www.palava.co please visit "my account" page.
Cookies are small files that are stored on your computer, handheld pc or mobile as you browse various web pages. At www.palava.co we use cookies to make sure that our site is easy to use and you can browse without experiencing any problems. For example, one of the most common uses of cookies is to keep track of what you place in your basket – without cookies enabled our website would not remember what you have asked it to do.
Some aspects of the website use cookies to track traffic patterns of our users. This is in order to analyse how useful the website is and the information it provides. The information is not used in correlation with individual users and this information is not shared with any third party.
User ID may be contained in a cookie for tracking the pages that have been visited, but the only personal information is that which you supply yourself. A cookie cannot read information from other websites or from your hard disk.
You can refuse all cookies by turning them off on your browser. You do not need to have cookies turned on on our website - although you will need them to be turned on if you wish to place an order. To find out how to remove cookies, see more here.
Third Party Websites
Our website contains links to other third party websites. This privacy notice does not cover these links or the way that your personal data may be used by the third parties who operate these sites. Please read carefully any privacy policies on other websites you visit, especially before you provide them with any further information.
By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency.
Data Request - Your Information
You can request details of and a copy of the personal information that we hold about you by making a subject access request under the Data Protection Act 1998. Please contact the Data Protection Officer at the address below to make a request. A small charge may apply.
We want to make sure that all of the information we hold about you is accurate and up to date so please let us know if we have got anything wrong.
If you have any questions, concerns or comments about this privacy notice or our use of your personal information please contact us:
