Due to Royal Mail strikes we advise you to use UPS or DHL Next Day Delivery for delivery before Christmas. It is recommended you place all your orders by Wednesday 21st December at midday for the highest chance of it arriving before Christmas*.
*Placing an order with DHL or UPS delivery is your best chance of receiving it by Christmas. However, due to very high demand for courier services this Christmas, we cannot guarantee delivery.
LAST POST & RETURNS
We are more than happy to gift wrap your purchases. Gift wrapping is now an available option in the basket. For further info have a look at our page here.
If you're not sure what to buy for that perfect gift - we have a large selection of E-Vouchers here.
We have extended our returns policy for the Christmas period. If you buy something between now and Christmas day, you have 30 days to return it.
Due to strikes from Royal Mail we have added UPS or DHL next day delivery to our shipping options. We advise you to use this option and order by midday on Wednesday 21st December at the latest to get your delivery by Christmas. Due to high delivery demand, we cannot guarantee the delivery of any order.
For information on deliveries in time for Christmas & extension of returns, please click HERE. Please bear in mind that Royal Mail strikes and the consequent increase in demand for other couriers will affect delivery times. We advise you to order your gifts as soon as possible to guarantee delivery in time for Christmas.
Free UK Standard Delivery on all orders over £90
EU customers: Enjoy 20% OFF orders
We know that Brexit has affected both customers and small business in the UK and EU countries, who found themselves sometimes affected by unexpected import duty taxes or customs fees.
We're pleased to announce an exclusive discount to our EU customers:
Enter code WeLoveEU upon checkout to receive 20% off on EU orders across the entire Palava range.
*Please note this discount code cannot be combined with other promo codes. Only one code can be applied at a time.
Palava products are shipped from the UK, but please keep in mind, that you or the recipient may have to pay duty and VAT upon or prior to delivery.
This differs for each country, so please check your local regulations beforehand. Each country is subject to their own laws for import of goods, taxes and duty.
You may not be charged anything, or be able to claim back any duty fees, however, we hope the 20% discount will help offset any potential Brexit related costs for our customers.
If you have problems applying the code on our website, please email firstname.lastname@example.org and we'll be happy to assist and reimburse you with the 20% off for EU orders.
1. Will I have to pay more now for EU shipping?
No, we haven't increased our delivery fees for EU customers, despite increased costs to ship to EU countries. Instead we have absorbed the additional postage costs and staff resources for the paperwork.
2. Will I be charged for Duty/Tax by customs on arrival of my parcel?
You may be charged tax for your order on arrival by the country of destination and this is not imposed by Palava.co, these taxes are referred to as “Import Taxes”. We thus advise looking into the national taxes imposed by your country on the import of goods from UK merchants. We have seen in the past that not all international sales are subject to import duty and taxes, but that does not mean that on arrival the individual country will not impose these charges. Charges on imports are often based on the destination country, product type, product value, county of origin, and declaration of use of goods. If goods are of a low value certain countries may not impose duty charges, but we highly recommend you look into the guidance provided by the local governing body that manages your country’s imports and tax charges.
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