Contact Us

Here at Palava, we're always happy to help with any queries you may have. Whether you need more information on sizing, want to check something is in stock, or simply want some outfit advice, please do get in touch!

Jump to key information on this page:

Contact Information
Shop Details
Returns & Exchanges
Product Safety & Usage Instructions
Product Traceability
Contact Form

Contact Information

You can contact us by:

Live Chat:
This is a quick and easy way to get in touch with us. When available, the live chat option will pop up at the bottom of your screen.
Submit a Contact Form:
Use the form at the bottom of this page to submit your question, and we'll respond within two working days.
Telephone:
+44 (0)207 052 3888 (9am - 5:30pm, Monday to Friday).
Email:
hello@palava.co – We'll respond to emails within two working days.
Social Media:
Message us on Facebook or Instagram, and we'll get back to you as soon as possible.

Shop Details

We have a shop near King's Cross where you can view and try on most of our collection. Please email ahead to check if specific items and sizes are available.

Opening Hours:
Tuesday to Friday: 10am - 5pm
Saturday: 11am - 5pm
Address:
Palava
98 Caledonian Road
London
N1 9DN

Returns & Exchanges

For our full returns policy, visit our returns page here. Items must be sent back within 14 days of receipt to:

Returns Address:
Returns Department
Palava Warehouse
Sowerby Under Cotcliffe,
Northallerton,
North Yorkshire,
DL6 3RE

Please note: We cannot process returns at our London shop.

Product Safety & Usage Instructions

In compliance with EU GPSR, effective from 13th December 2024.

Oven Gloves:
Must be washed before their first use to meet safety requirements. This ensures compliance with flammability standards and removes any residue from production.
General Safety:
The items sold by Palava are intended as clothing, fabric for sewing or homeware and are designed to be used as such. Please do not use them for any other activities or usage. Always follow the care and washing instructions provided on product labels or website to ensure longevity and safety. If you have any further questions please get in touch.

Please visit our safety information page if you would like to read this is another language.

Product Traceability

Having an issue with your product? Here’s how you can help us identify it:

Check the swing tag code located on the last line of the tag's details (below the size). Include this code when contacting us for faster support.

Contact Details for Safety Queries:
Bryony Designs Ltd
Company number: 09823660
98 Caledonian Road,
London, England, N1 9DN
Email: hello@palava.co

To find out where our products are made and what they are made from, please refer to the swing tag on the garment and the specific product page on our website. If you can't find the information you need, please drop us an email!