Contact us

Here at Palava we're always happy to help with any queries you may have.  Whether you need more information on sizing, want to check something is in stock, or simply want some outfit advice then please do get in touch!

You can contact us by:

Live Chat: This is a really easy and quick way to get hold of us, it's great if you have a quick question or if your not sure about something.Were not here all the time so when ever we are available to chat there should see our live chat pop up at the bottom of your screen.

Telephone: 01642 790000 - We're here from 9am - 5.30pm, Monday to Friday. We will always try to answer the phone out of hours when we can but if you can't get hold of us please send us an email and we will get back to you as soon as we can.
You are welcome to give us a call to place an order over the phone, we're happy to do this. But to speed things up, it would help if you could create an account before calling, if you're unable to do this then it's not a problem.  It'll just take a little longer!
Email: - We aim to respond to all enquiries within a few hours, but over the weekend please allow until Monday for a reply.
If you'd like to track your order, please send us an email with the order details and we'll reply with the tracking information.
Social Media: You can send us a message on Facebook, Instagram or Twitter and we'll get back to you as soon as possible!