Here at Palava we're always happy to help with any queries you may have. Whether you need more information on sizing, want to check something is in stock, or simply want some outfit advice then please do get in touch!

You can contact us by: 

Live Chat:
This is a really easy and quick way to get hold of us, it's great if you have a quick question or if you're not sure about something. We're not here all the time, so whenever we are available to chat you should see a live chat option pop up at the bottom of your screen.

+44 (0)207 052 3888 - We're here from 9am - 5.30pm, Monday to Friday. Alternatively give us a call on +44(0)1642790000. If you can't get hold of us please send us an email and we will get back to you as soon as we can.You are welcome to give us a call to place an order over the phone, we're happy to do this.

Email: - We aim to respond to all enquiries within a couple of working days.
If you'd like to track your order, please send us an email with the order details and we'll reply with the tracking information.

Social Media:
You can send us a message on Facebook or Instagram  and we'll get back to you as soon as possible!

London  Shop: 
We have a new shop, where usually most of our collection is available to view and try on.  Please email us ahead of time if you require a specific item and size to try on. We try to keep most styles in stock, although the prints may differ. 

At the moment we are operating an appointment system Monday - Tuesday. Please email to arrange an appointment. 

Opening Hours:

  • Monday - Appointment only
  • Tuesday - Appointment only
  • Wednesday - Appointment only
  • Thursday - 11 - 5pm
  • Friday -   11 - 5pm
  • Saturday -  11- 5pm
  • Sunday - Closed

98 Caledonian Road
N1 9DN

Returns Address
For our full returns policy, please visit our returns page here! Items must be sent back within 14 days of receipt to the following address:

Returns Department
Palava Warehouse
Sowerby Under Cotcliffe,
North Yorkshire,

Please do not bring returns to our London shop, as we are unable to process them there.