We would love to have you and your friends over for a Palava styling session! Our new booking system makes it easier for you to plan your visit and ensure all the pieces you would like to try on are available in our shop.
Of course we'll provide tea and biscuits (or something a little stronger and fizzier depending on the occasion ... 🥂)
Book your visit below:
1. Click "Tea & Try On"
2. Select the date and time at which you would like to visit us
3. Provide your name, email and size so we can make sure the items you would like to try on are in stock
4. Click to confirm your booking!
Don't worry if you can't plan that far ahead! We're happy to receive you any time. Our shop opening hours are:
Tuesday to Saturday - 11am to 5pm
Rodney will be at the ready to welcome you with an enthusiastic bark (at least until he gets snuggles).
Our team is available and happy to help you with any queries! Please visit our FAQ page for any questions about deliveries, returns and exchanges.
If you can't find a response to your question, you can reach us on the phone or via email. Just see the details below!
We're in our King's Cross studio from 9am - 5.30pm, Monday to Friday, as well as 11am to 5pm on Saturdays. If you can't get hold of us please send us an email and we will get back to you as soon as we can.
You can send us a message on Facebook or Instagram and we'll get back to you as soon as possible!
98 Caledonian Road
Find us on Google Maps
Tuesday - Saturday - 11 - 5pm
Sunday - Closed
We are available Monday by appointment only. Book yourself in here or email us firstname.lastname@example.org.
Tuesday to Saturday are our walk-in days. Our shop is only small and we don't hold all of our styles in stock. If you drop us an email to let us know you're coming, we can order in whatever you need, free of charge. Our studio is based at the back of the shop, so you'll get a glimpse of the Palava creative team as we bustle about, designing new collections. And of course, Rodney the shop dog is usually here, and always delighted to meet a new face! Even if he shows it by barking a lot!*
Strickland & Holt
44 High Street
Monday to Saturday - 10 - 4pm
Check their website for details here.
We are delighted to be stocked at Strickland and Holt in Yarm, Yorkshire. Expect a tardis of a store, full of delights plus a lovely coffee shop at the back.
Purchased an item online?
For returns or exchanges please use the form included with your purchase and post back to our warehouse, we cannot process online orders at our shops.
The warehouse address is:
Sowerby Under Cotcliffe,
Any questions let us know - email@example.com
Or see our Returns page for more information.
For information on deliveries in time for Christmas & extension of returns, please click HERE. We advise you to order your gifts as soon as possible to guarantee delivery in time for Christmas.
Free UK Standard Delivery on all orders over £90
EU customers: Enjoy 20% OFF orders
We know that Brexit has affected both customers and small business in the UK and EU countries, who found themselves sometimes affected by unexpected import duty taxes or customs fees.
We're pleased to announce an exclusive discount to our EU customers:
Enter code WeLoveEU upon checkout to receive 20% off on EU orders across the entire Palava range.
*Please note this discount code cannot be combined with other promo codes. Only one code can be applied at a time.
Palava products are shipped from the UK, but please keep in mind, that you or the recipient may have to pay duty and VAT upon or prior to delivery.
This differs for each country, so please check your local regulations beforehand. Each country is subject to their own laws for import of goods, taxes and duty.
You may not be charged anything, or be able to claim back any duty fees, however, we hope the 20% discount will help offset any potential Brexit related costs for our customers.
If you have problems applying the code on our website, please email firstname.lastname@example.org and we'll be happy to assist and reimburse you with the 20% off for EU orders.
1. Will I have to pay more now for EU shipping?
No, we haven't increased our delivery fees for EU customers, despite increased costs to ship to EU countries. Instead we have absorbed the additional postage costs and staff resources for the paperwork.
2. Will I be charged for Duty/Tax by customs on arrival of my parcel?
You may be charged tax for your order on arrival by the country of destination and this is not imposed by Palava.co, these taxes are referred to as “Import Taxes”. We thus advise looking into the national taxes imposed by your country on the import of goods from UK merchants. We have seen in the past that not all international sales are subject to import duty and taxes, but that does not mean that on arrival the individual country will not impose these charges. Charges on imports are often based on the destination country, product type, product value, county of origin, and declaration of use of goods. If goods are of a low value certain countries may not impose duty charges, but we highly recommend you look into the guidance provided by the local governing body that manages your country’s imports and tax charges.