Book a Personal Shopping Experience at Palava
We would love to have you and your friends over for a Palava styling session! Our new booking system makes it easier for you to plan your visit and ensure all the pieces you would like to try on are available in our shop.
Of course we'll provide tea and biscuits (or something a little stronger and fizzier depending on the occasion ... 🥂)
Book your visit below:
1. Click "Tea & Try On" on our Calendly Booking Page: https://calendly.com/palavabookings
2. Select the date and time at which you would like to visit us
3. Provide your name, email and size so we can make sure the items you would like to try on are in stock
4. Click to confirm your booking!
Not sure when you're coming?
Don't worry if you can't plan that far ahead! We're happy to receive you any time. Our shop opening hours are:
Tuesday to Friday - 10am to 5pm
Saturday - 11am to 5pm
Rodney will be at the ready to welcome you with an enthusiastic bark (at least until he gets snuggles). If you don't like dogs, that's not a problem, please let us know and we can make sure he is kept in the back.
How can we help?
Our team is available and happy to help you with any queries! Please visit our FAQ page for any questions about deliveries, returns and exchanges.
If you can't find a response to your question, you can reach us on the phone or via email. Just see the details below!
Telephone: +44 (0)207 052 3888 or
+44 (0)7855 448269
We're in our King's Cross studio from 9am - 5.30pm, Monday to Friday, as well as 11am to 5pm on Saturdays. If you can't get hold of us please send us an email and we will get back to you as soon as we can.
Social Media: @palavafolk
You can send us a message on Facebook or Instagram and we'll get back to you as soon as possible!
London Shop / Studio
Palava
98 Caledonian Road
London
N1 9DN
Find us on Google Maps
Opening Hours
Tuesday - Friday - 10am to 5pm
Saturday - 11am to 5pm
Sunday - Monday - Closed
We are available Monday by appointment only. Book yourself in here or email us
Tuesday to Saturday are our walk-in days. Our shop is only small and we don't hold all of our styles in stock. If you drop us an email to let us know you're coming, we can order in whatever you need, free of charge. Our studio is based at the back of the shop, so you'll get a glimpse of the Palava creative team as we bustle about, designing new collections. And of course, Rodney the shop dog is usually here, and always delighted to meet a new face! Even if he shows it by barking a lot!*
Online
Purchased an item online?
For returns or exchanges please use the form included with your purchase and post back to our warehouse, we cannot process online orders at our shops.
The warehouse address is:
Returns Department
Palava Warehouse
The Grange,
Sowerby Under Cotcliffe,
Northallerton,
North Yorkshire,
DL6 3RE
Any questions let us know -
Or see our Returns page for more information.