Palava Repair Workshop
We're really excited to introduce to you a new project we've been working on: our Palava Repair Workshop!
Click on any of the dropdown topics below to find out more about this new service.
This month, we are launching our brand new Palava Repair Workshop. A service we provide with the help of our friends at Splendid Stitches to make sure that you can keep living in and loving your favourite Palava pieces for even longer and do your bit for the environment too at the same time.
Our pieces are made to last and we pride ourselves on the quality of our garments, but as with any item you love and use frequently, sometimes it needs a little fix to keep going. So from now on, if your Palava piece needs any kind of repair, from a split seam from too much dancing to a broken zip, drooped hem or patching, all you need to do is drop us a line on repairs@palava.co or fill out our contact form below.
*This service is currently only available in the UK.
We’re making it as easy as possible for you to get your Palava items repaired! All you need to do is tell us the problem and we’ll do the rest! You have 2 ways to request a repair:
- Through our contact form on our website
- By emailing repairs@palava.co
We will assess each and every repair needed on an individual basis so please make sure to include as much information about the damage as possible. If you are able to send us images too, this will help us speed up the consultation process and we should be able to recommend what repair you need much faster.
Once we have assessed the style of repair needed, we will let you know which category it falls under (small repair or complex repair) so you can book and pay for the appropriate service through our website and send your item off for repair to Splendid Stitches.
Clear step by step instructions will be shared with you once you have placed your order for a repair, guiding you through the process until your items are returned to you, ready for their new lease of life!
Small Repairs - £20
Including, but not limited to, sewing buttons back on or fixing small tears in the seams.
Complex Repairs - £40
Including, but not limited to, fixing zips or bigger tears in the seams (above 7cm in length).
As an extra reassurance, we guarantee all new items for 6 months and will cover the costs of any material fault repairs in that time (material faults are things such as broken zips and missing buttons, but sadly not if you have torn a dress by putting a heel through the fabric).
*This service is currently only available in the UK.
We're excited to partner with repair specialists Splendid Stitches, based here in London!
Splendid Stitches is a specialist clothing repair company, which started out as a studio for vintage repairs and alterations in 2010. Splendid Stitches built a loyal customer base based on excellent craftsmanship and creative solutions to tricky repairs and extended their services into working with ethical, sustainable and independent brands post-pandemic. Splendid Stitches has had over 5000 different items through the workshop since our inception and Founder Nanna Sandom is passionate about reducing clothing waste and bringing back an appreciation of the art of sewing.
You’ll likely see more of Nanna on our channels as the partnership flourishes.
Please read the Terms & Conditions here.
Repair Request Form
Please complete the form below with as many details as you can so we can help you get your Palava items repaired. There's no commitment when filling in the form, it helps us give you an accurate quote for your repair.