SUSTAINABILITY
The fashion industry is rightfully under the microscope when it comes to the impact it has on the planet.
Here at Palava we are constantly trying to adapt our working practices to the most ecologically sound as the technology becomes available.
We make our clothes in small batches, and carry through items into the next season if they don't sell.
The fibres we use are all natural and biodegradeable: Cotton, Linen, Wool and Tencel™.
Where possible with fastenings we are using natural alternatives, such as the Corozo Nut buttton.
Small is good, and we hope to make our footprint smaller in the years to come.
Learn more about the fabrics we use at Palava. Our fabrics are woven and digitally printed in Turkey using Oeko-Tex certified dyes.
Our dresses are all made in our London factory in Barking.
TURKEY FACTORY
Take a look at the factory in Turkey where all of our organic cotton knitwear is made.
ZERO WASTE
After the seasons dresses are made, we use up all of the offcuts possible to make tote bags and hair ties.
PLASTIC FREE
We've worked very hard to make our packaging plastic free. Our dresses, trousers and tops are packaged in a compostable bag, and sent in paper mailers which are printed and supplied by a potato sack company.
CLOTHING CARE
Learn how to to minimise cleaning wear on your Palava clothing. Stay colourful for longer!
HERITAGE
KNITWEAR
A video about the making of our Molly Cardigan, which began as a quest to make a completely British piece of Knitwear. Molly has proven very popular and we are expanding this range for AW21.
CHRISTMAS DELIVERIES
For information on deliveries in time for Christmas & extension of returns, please click HERE. Please bear in mind that Royal Mail strikes and the consequent increase in demand for other couriers will affect delivery times. We advise you to order your gifts as soon as possible to guarantee delivery in time for Christmas.
UK DELIVERIES
Free UK Standard Delivery on all orders over £90
Royal Mail, delivery usually in 2-4 days. Online tracking available.
Royal Mail. Please order by midday to guarantee your order is dispatched for next day delivery. Orders placed after 12pm may not be dispatched until the following day. Orders placed on a Friday will arrive on Monday. Online tracking available.
ADDITIONAL INFO: EU CUSTOMERS & BREXIT
EU customers: Enjoy 20% OFF orders
We know that Brexit has affected both customers and small business in the UK and EU countries, who found themselves sometimes affected by unexpected import duty taxes or customs fees.
We're pleased to announce an exclusive discount to our EU customers:
Enter code WeLoveEU upon checkout to receive 20% off on EU orders across the entire Palava range.
*Please note this discount code cannot be combined with other promo codes. Only one code can be applied at a time.
Palava products are shipped from the UK, but please keep in mind, that you or the recipient may have to pay duty and VAT upon or prior to delivery.
This differs for each country, so please check your local regulations beforehand. Each country is subject to their own laws for import of goods, taxes and duty.
You may not be charged anything, or be able to claim back any duty fees, however, we hope the 20% discount will help offset any potential Brexit related costs for our customers.
If you have problems applying the code on our website, please email hello@palava.co and we'll be happy to assist and reimburse you with the 20% off for EU orders.
FAQ
1. Will I have to pay more now for EU shipping?
No, we haven't increased our delivery fees for EU customers, despite increased costs to ship to EU countries. Instead we have absorbed the additional postage costs and staff resources for the paperwork.
2. Will I be charged for Duty/Tax by customs on arrival of my parcel?
You may be charged tax for your order on arrival by the country of destination and this is not imposed by Palava.co, these taxes are referred to as “Import Taxes”. We thus advise looking into the national taxes imposed by your country on the import of goods from UK merchants. We have seen in the past that not all international sales are subject to import duty and taxes, but that does not mean that on arrival the individual country will not impose these charges. Charges on imports are often based on the destination country, product type, product value, county of origin, and declaration of use of goods. If goods are of a low value certain countries may not impose duty charges, but we highly recommend you look into the guidance provided by the local governing body that manages your country’s imports and tax charges.
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