These are very unsettling and worrying times for everyone, and we're all thinking how to adapt to the new circumstances. Our team is already making changes to how we work and trying to continue to do what we do in a difficult situation. Community is everything.
Our London King’s Cross shop will unfortunately have to close its doors until further notice due to social distancing. We are all taking the recommended precautions and working from home wherever possible. All forthcoming workshops have been put on hold, and tickets will be fully refunded - we hope to reschedule for later in the year.
ONLINE ORDERS AND DELIVERIES
Our website and small Yorkshire warehouse is running as usual. All orders are being processed and shipped as normal, and there is currently no delay to you receiving your package. We'll be including a complimentary Storybook in all our orders to keep you all hopefully a bit cheered up! Royal mail services will go out as normal as will international mail. if this changes we will let you know here. Royal mail can no longer guarantee deliveries by 1pm the next working day so we will not offer this service at the moment.
If you would like to get in touch or have any questions, please drop us a message: We’re very happy to assist and talk to you.
We are so grateful for your order at a time like this, really you are doing more than you thin to support a small business just by placing your order. We understand you might not be able to make it to post office any time soon so we will extend our return policy from 14 days to 36 days. Please however respect this and bare in mind we expect all goods to be returned in their original condition, unwashed and in their original packaging.
BEHIND THE SCENES
All studio team members are now working remotely from home, we’re still working hard on keeping the creative and production process going: designing new garments, illustrating new prints and planning future collections that we look forward to sharing with you once we’re all back to resuming normal life again.
SUPPORT SMALL INDEPENDENT BUSINESS
Our small team is very close-knit and highly valued, and my top priority is to keep everyone well, and with meaningful employment. With the help of the Palava community, we really hope to be able to keep our team busy, and I can't tell you how grateful we are for the support we have from every one of you now and through the years. These are unprecedented and very difficult times for small independent businesses - we need your support more than ever!
STREAMING PALAVA CLUB - LET'S KEEP CRAFTY
We have been thinking of how enforced time at home can be used creatively, and we've been brainstorming about how we might be able to help with that. We are also currently looking into interactive streaming solutions for our craft workshops and Palava Club mending socials. We’ll keep you updated on this but for now take a look under our fabrics section on our website and anything you feel like sharing use hashtag Palavaclub on instagram, we would love to see and it wil help inspire others.
During this time, it’s important to keep our community together. Support small businesses when you can. Let’s show some Palava spirit by keeping things colourful and bright, and offer support and kindness to one another.
Thank you for being part of this lovely Palava community!
Bryony and the Palava Team x
PS: Love from Rodney Shop Dog who will be taking up shop in Bryony's home office now. He's sending you all some sweet doggie kisses to put a little smile on your faces...
Each country is subject to their own laws for import of goods, taxes and duty, and unfortunately these costs will now need to be covered by EU customers. These charges are subject to the different tax laws imposed by your individual country, so we therefore ask that you refer to guidance from your local governing body regarding importing goods from a UK merchant.
Our pricing structure is set to reflect only one retail price across all our international platforms, so all customers pay the same retail price regardless of location. Import taxes/duties will most likely be charged on arrival by the country of destination, and this is not imposed by Palava. We thus advise looking into your country's relevant information on taxes imposed on import of goods from UK merchants.
As a UK merchant we are no longer required to charge VAT at source for exported goods to the EU. This means our VAT tax obligations now only apply to sales within the UK and Ireland. However, after reviewing our increased administrative and delivery costs for EU orders, we have decided to maintain our current retail pricing across all our international platforms.
All our customers will pay the same standard retail price regardless of location. In addition, our pricing and postal fees will NOT increase even though our administrative and delivery costs will vastly increase by 15%. We will instead absorb and maintain any price increases in postal costs to several of the European countries.
We will also look to offer additional discounts on delivery costs from the UK to several European countries in the future, as we appreciate the new change will affect everyone. We are continually reviewing the guidance as the current BREXIT / EU regulations and changes introduced are subject to further updates. Our website will be updated with further guidance and policies to reflect any new regulations imposed. We hope this information is helpful, and explains why we won't be in a position to offer different retail prices for EU customers.
1. Will I have to pay more now for EU delivery?
No, we haven't increased our delivery fees for EU customers, despite increased costs to ship to EU countries. Instead we have absorbed the additional postage costs and staff resources for the paperwork.
2. Do you take off the VAT for EU customers?
Our pricing structure is set to reflect only one retail price across all our international platforms, so all customers pay the same retail price regardless of location. As a UK merchant we are no longer required to charge VAT at source for exported goods to the EU (our VAT tax obligations now only apply to sales within the UK and Ireland). However, after reviewing our increased administrative and delivery costs for EU orders, we have decided to maintain our current retail pricing across all our international platforms. All our customers will pay the same standard retail price regardless of location. In addition, our pricing and postal fees will NOT increase even though our administrative and delivery costs will vastly increase by 15%. We will instead absorb and maintain any price increases in postal costs to several of the European countries. We will also look to offer additional discounts on delivery costs from the UK to several European countries in the future, as we appreciate the new change will affect everyone. We are continually reviewing the guidance as the current BREXIT / EU regulations and changes introduced are subject to further updates.
3. Will I be charged for Duty/Tax by customs on arrival of my parcel?
You may be charged tax for your order on arrival by the country of destination and this is not imposed by Palava.co, these taxes are referred to as “Import Taxes”. We thus advise looking into the national taxes imposed by your country on the import of goods from UK merchants. We are currently updating our website with further guidance (www.palava.co/delivery) to reflect information on “Duty and Tax on Arrival”. All EU/European sales will now be subject to import charges (Duty & Taxes), as this is seen as an import into your individual country. We have seen in the past that not all international sales are subject to import duty and taxes, but that does not mean that on arrival the individual country will not impose these charges. Charges on imports are often based on the destination country, product type, product value, county of origin, and declaration of use of goods. If goods are of a low value certain countries may not impose duty charges, but we highly recommend you look into the guidance provided by the local governing body that manages your country’s imports and tax charges.
4. Can I claim any tax back?
For the sale of goods from Palava.co you can only claim for import taxes, taxed on arrival into your country, if you are locally registered for VAT (Value added taxes). If you are registered, then you may be able to claim back import taxes. This tax treatment is decided by the governing body of the customer “importing” the goods. All countries have different laws and rates, and we cannot estimate or reflect any examples of such charges as these are based on country, product type, product value and declaration of use of goods.
For our main correspondence address, please contact:
8 Selkirk House,
Were It All Began...
Once upon a time... in a small town called Yarm on Tees there was a family owned shop called Strickland and Holt. To this day it is no ordinary shop and is well worth a visit if you find yourself nearby. Passed down through the generations since 1854 this small department store has taken many forms - from a wine and spirit merchants to a chemist to the gift, toy and clothing shop it is today.
In 1974 Stephanie Holt and her husband Michael left London and returned to Yarm to to see what they might do with the family business. Strickland and Holt became the birthplace of Poppy (now called Palava). Poppy initially made children's bedding from prints designed by local artists and it wasn't long before Stephanie and Michael were selling to the prestigious department stores Harrods and John Lewis. The company branched out into clothing and continued to make collections until the year 2000.
What Happened Next?
It was not until 10 years later that the youngest of Stephanie and Michael’s four children decided to bring Poppy back to life. Bryony moved back to the family shop and set to work.
Starting with children’s designs, Bryony began to draw her own illustrated prints, taking inspiration from the storybooks she had read as a child, such as Milly Molly Mandy and the storybooks of Eve Garnett.
Soon, Bryony's friends were asking about dresses for themselves and before long, the womenswear collection took shape.
Today and going forward
'Poppy' became 'Palava' a few years ago and Bryony now heads up a little studio in London rather than Yorkshire, but apart from that, the spirit of this little family business still remains. Stephanie and Michael still help out at the Yorkshire warehouse and the beautiful prints are still what Palava is known for.
We make clothes for real women and children - who live, love and laugh. Real women with real bodies and real lives. Real women who forget their keys and who have that extra slice of cake with their tea. Real children who have muddy knees and wild imaginations. We celebrate living colourfully and creatively and we will always do our best to bring an extra bit of joy to your day through our clothing.