These are very unsettling and worrying times for everyone, and we're all thinking how to adapt to the new circumstances. Our team is already making changes to how we work and trying to continue to do what we do in a difficult situation. Community is everything.
Our London King’s Cross shop will unfortunately have to close its doors until further notice due to social distancing. We are all taking the recommended precautions and working from home wherever possible. All forthcoming workshops have been put on hold, and tickets will be fully refunded - we hope to reschedule for later in the year.
ONLINE ORDERS AND DELIVERIES
Our website and small Yorkshire warehouse is running as usual. All orders are being processed and shipped as normal, and there is currently no delay to you receiving your package. We'll be including a complimentary Storybook in all our orders to keep you all hopefully a bit cheered up! Royal mail services will go out as normal as will international mail. if this changes we will let you know here. Royal mail can no longer guarantee deliveries by 1pm the next working day so we will not offer this service at the moment.
If you would like to get in touch or have any questions, please drop us a message: We’re very happy to assist and talk to you.
We are so grateful for your order at a time like this, really you are doing more than you thin to support a small business just by placing your order. We understand you might not be able to make it to post office any time soon so we will extend our return policy from 14 days to 36 days. Please however respect this and bare in mind we expect all goods to be returned in their original condition, unwashed and in their original packaging.
BEHIND THE SCENES
All studio team members are now working remotely from home, we’re still working hard on keeping the creative and production process going: designing new garments, illustrating new prints and planning future collections that we look forward to sharing with you once we’re all back to resuming normal life again.
SUPPORT SMALL INDEPENDENT BUSINESS
Our small team is very close-knit and highly valued, and my top priority is to keep everyone well, and with meaningful employment. With the help of the Palava community, we really hope to be able to keep our team busy, and I can't tell you how grateful we are for the support we have from every one of you now and through the years. These are unprecedented and very difficult times for small independent businesses - we need your support more than ever!
STREAMING PALAVA CLUB - LET'S KEEP CRAFTY
We have been thinking of how enforced time at home can be used creatively, and we've been brainstorming about how we might be able to help with that. We are also currently looking into interactive streaming solutions for our craft workshops and Palava Club mending socials. We’ll keep you updated on this but for now take a look under our fabrics section on our website and anything you feel like sharing use hashtag Palavaclub on instagram, we would love to see and it wil help inspire others.
During this time, it’s important to keep our community together. Support small businesses when you can. Let’s show some Palava spirit by keeping things colourful and bright, and offer support and kindness to one another.
Thank you for being part of this lovely Palava community!
Bryony and the Palava Team x
PS: Love from Rodney Shop Dog who will be taking up shop in Bryony's home office now. He's sending you all some sweet doggie kisses to put a little smile on your faces...
Free UK Standard Delivery on all orders over £90
EU customers: Enjoy 20% OFF orders
We know that Brexit has affected both customers and small business in the UK and EU countries, who found themselves sometimes affected by unexpected import duty taxes or customs fees.
We're pleased to announce an exclusive discount to our EU customers:
Enter code WeLoveEU upon checkout to receive 20% off on EU orders across the entire Palava range.
*Please note this discount code cannot be combined with other promo codes. Only one code can be applied at a time.
Palava products are shipped from the UK, but please keep in mind, that you or the recipient may have to pay duty and VAT upon or prior to delivery.
This differs for each country, so please check your local regulations beforehand. Each country is subject to their own laws for import of goods, taxes and duty.
You may not be charged anything, or be able to claim back any duty fees, however, we hope the 20% discount will help offset any potential Brexit related costs for our customers.
If you have problems applying the code on our website, please email email@example.com and we'll be happy to assist and reimburse you with the 20% off for EU orders.
1. Will I have to pay more now for EU shipping?
No, we haven't increased our delivery fees for EU customers, despite increased costs to ship to EU countries. Instead we have absorbed the additional postage costs and staff resources for the paperwork.
2. Will I be charged for Duty/Tax by customs on arrival of my parcel?
You may be charged tax for your order on arrival by the country of destination and this is not imposed by Palava.co, these taxes are referred to as “Import Taxes”. We thus advise looking into the national taxes imposed by your country on the import of goods from UK merchants. We have seen in the past that not all international sales are subject to import duty and taxes, but that does not mean that on arrival the individual country will not impose these charges. Charges on imports are often based on the destination country, product type, product value, county of origin, and declaration of use of goods. If goods are of a low value certain countries may not impose duty charges, but we highly recommend you look into the guidance provided by the local governing body that manages your country’s imports and tax charges.