Palava Swap Shop - Terms & Conditions
We're so proud to introduce the first iteration of our Palava Swap Shop!
Palava pieces are made with love and are designed with high quality materials so they can be loved for years to come. But what happens when your favourite colour changes? Or your dress doesn’t quite fit the same?
That’s where our new Swap Shop comes in! The idea is to allow you to swap your Palava dresses that need a little more love for someone else’s pre-loved Palava pieces. And if nothing takes your fancy, you’ll get a £50 voucher for any dress you swap in, or £25 for any organic cotton knitwear you swap in!
You can also shop our Swap Shop if you haven’t swapped anything in (try saying that 3 times faster!). For now, we're keeping it exclusively in our little King’s Cross shop. Just pop down to 98 Caledonian Road, N1 9DN, London between the 8th and the 10th June and browse our pre-loved rack.
Please read these Terms & Conditions carefully:
1. Please make sure the item is still in good condition, that it is clean and does not have any obvious faults. The item needs to be wearable for it to be eligible for a swap.
2. We will not accept items that need repairing in our Swap Shop. If your item is faulty or needs repairing, please contact Nanna from our Repair Workshop at repairs@palava.co.
3. All our items are pre-loved. Some might be unique archive fabrics we no longer produce and wil likelyl have have signs of wear. Please remember, you are buying seconds and they may not be perfect. We've priced the items to reflect this.
4. Please note that promotional discounts cannot be combined with Swap Shop items. Any Palava gift vouchers can be used.
Happy shopping! x
CHRISTMAS DELIVERIES
For information on deliveries in time for Christmas & extension of returns, please click HERE. Please bear in mind that Royal Mail strikes and the consequent increase in demand for other couriers will affect delivery times. We advise you to order your gifts as soon as possible to guarantee delivery in time for Christmas.
UK DELIVERIES
Free UK Standard Delivery on all orders over £90
Royal Mail, delivery usually in 2-4 days. Online tracking available.
Royal Mail. Please order by midday to guarantee your order is dispatched for next day delivery. Orders placed after 12pm may not be dispatched until the following day. Orders placed on a Friday will arrive on Monday. Online tracking available.
ADDITIONAL INFO: EU CUSTOMERS & BREXIT
EU customers: Enjoy 20% OFF orders
We know that Brexit has affected both customers and small business in the UK and EU countries, who found themselves sometimes affected by unexpected import duty taxes or customs fees.
We're pleased to announce an exclusive discount to our EU customers:
Enter code WeLoveEU upon checkout to receive 20% off on EU orders across the entire Palava range.
*Please note this discount code cannot be combined with other promo codes. Only one code can be applied at a time.
Palava products are shipped from the UK, but please keep in mind, that you or the recipient may have to pay duty and VAT upon or prior to delivery.
This differs for each country, so please check your local regulations beforehand. Each country is subject to their own laws for import of goods, taxes and duty.
You may not be charged anything, or be able to claim back any duty fees, however, we hope the 20% discount will help offset any potential Brexit related costs for our customers.
If you have problems applying the code on our website, please email hello@palava.co and we'll be happy to assist and reimburse you with the 20% off for EU orders.
FAQ
1. Will I have to pay more now for EU shipping?
No, we haven't increased our delivery fees for EU customers, despite increased costs to ship to EU countries. Instead we have absorbed the additional postage costs and staff resources for the paperwork.
2. Will I be charged for Duty/Tax by customs on arrival of my parcel?
You may be charged tax for your order on arrival by the country of destination and this is not imposed by Palava.co, these taxes are referred to as “Import Taxes”. We thus advise looking into the national taxes imposed by your country on the import of goods from UK merchants. We have seen in the past that not all international sales are subject to import duty and taxes, but that does not mean that on arrival the individual country will not impose these charges. Charges on imports are often based on the destination country, product type, product value, county of origin, and declaration of use of goods. If goods are of a low value certain countries may not impose duty charges, but we highly recommend you look into the guidance provided by the local governing body that manages your country’s imports and tax charges.
RETURNS
TERMS AND CONDITIONS
PRIVACY AND COOKIES POLICY
COOKIES
Don't worry - we won't ever pass your email address on to anyone else
By clicking "Subscribe", | accept the Privacy Policy