Archive and Sample Sale - Terms & Conditions
Our Annual Sample Sale is here! This is the place to find one-off, unique Palava samples, factory seconds at special prices, pre-loved Poppy and Palava dresses and exclusive small runs of limited edition prints.
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Why to pieces end up in the Sample Sale?
There can be many reasons...
- It’s a genuine sample - these tend to be a size 10 because that’s the size we choose to sample in.
- It's in need of some TLC or a quick fix - don't worry, we will always say what needs mending.
- The item has been worn by our model or returned by a customer to go back online.
- Sometimes we put a variety of last-of-their-kind pieces or odds and ends in (for example when there are only 2 random sizes left), this clears space for us in the warehouse and makes sure we have a little something for everyone in the sale.
- Long lost items that have been found also go in! These are pieces that have been at the back of the cupboard and need to see daylight. These tend to be accessories and small pieces like headbands.
- A genuine archive piece that we have found hard to let go of until now.
- A piece with a factory error. This can be things like the print not matching up at the side or a squiffy button hole. Some may not like this but we think it makes the dress even more unique!
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Please read these Terms & Conditions carefully:
1. All sales are final. Unfortunately, we cannot accept any refunds or exchanges for items purchased in our sale. Each item has been carefully listed with its information and description of any fault, please read the information carefully before purchasing.
2. All our items are pre-production, rare and unique samples. Some will have been worn by models for photoshoots and some may be faulty/second pieces. We aim to write a clear description of each item, but please note some pieces may have little faults that are not that visible. Please remember, you are buying samples/seconds and they may not be perfect. We've priced the items to reflect this.
3. We cannot offer express delivery on archive sale orders. Due to the volume of orders placed over the sample sale our delivery times will be a little longer. Please allow up to two week for your items to be dispatched. If you need something urgently, please let us know, and we will do our best to dispatch quickly.
4. It may be possible that the item you have purchased is out of stock (due to the fast paced purchasing - in the past it has been possible for two people to check out with the exact same item in their basket at exactly the same time). This is rare, but it may happen. If for any reason an item is out of stock, we will get in touch with you as soon as possible to offer an alternative or issue a refund. All orders are not fully confirmed, until packed up and dispatched by our warehouse.
5. We will be updating our archive sale throughout the sale period, so do keep checking back!
6. Due to the fast pace of our archive sale, we understand that you may wish to checkout quickly to secure the item. If you place multiple orders at the same time and they are under £90.00 then we may be able to combine them and send them out together, which will result in refunding you back some postage. But this cannot be guaranteed. Please email us if you do this and we will see what we can do.
7. Please note that you cannot combine sample sale items with other promotional discounts.
2. All our items are pre-production, rare and unique samples. Some will have been worn by models for photoshoots and some may be faulty/second pieces. We aim to write a clear description of each item, but please note some pieces may have little faults that are not that visible. Please remember, you are buying samples/seconds and they may not be perfect. We've priced the items to reflect this.
3. We cannot offer express delivery on archive sale orders. Due to the volume of orders placed over the sample sale our delivery times will be a little longer. Please allow up to two week for your items to be dispatched. If you need something urgently, please let us know, and we will do our best to dispatch quickly.
4. It may be possible that the item you have purchased is out of stock (due to the fast paced purchasing - in the past it has been possible for two people to check out with the exact same item in their basket at exactly the same time). This is rare, but it may happen. If for any reason an item is out of stock, we will get in touch with you as soon as possible to offer an alternative or issue a refund. All orders are not fully confirmed, until packed up and dispatched by our warehouse.
5. We will be updating our archive sale throughout the sale period, so do keep checking back!
6. Due to the fast pace of our archive sale, we understand that you may wish to checkout quickly to secure the item. If you place multiple orders at the same time and they are under £90.00 then we may be able to combine them and send them out together, which will result in refunding you back some postage. But this cannot be guaranteed. Please email us if you do this and we will see what we can do.
7. Please note that you cannot combine sample sale items with other promotional discounts.
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Most popular Sample sale questions:
Can I return items?
We’re not able to offer refunds or exchanges, so please make sure to read each item’s description carefully before purchasing. We’ve done our best to include any details about sizing or small imperfections, and we hope you find something you love!
Will there be lots of sizes?
Yes we do! We do have more in our standard sample size (UK 10), as that's what most of our samples are made in - but we've worked hard to include a variety of sizes in the sale so there's something for everyone. We hope you find a piece that feels just right! 💛
Will there be fabric?
Yes! We’ve included a selection of fabric remnants in the sale - perfect for small projects, mending, or just adding a splash of Palava to your sewing stash. Quantities are limited, and fabrics will be between 1m - 3m in length, so be quick if you spot something you love!
How much does the average dress cost?
Most dresses in the sample sale are priced between £80–£95, nearly 50% off their usual price. Knitwear pieces are around £35–£45, offering great value for something warm, joyful, and made to last. It’s a lovely opportunity to pick up a thoughtful, well-made piece for a little less, while giving it the home it deserves.
Will there be things I've never seen before?
Yes! The sample sale includes one-off pieces, early prototypes, and designs that never made it into the main collection. Think of it as a Palava treasure hunt full of surprises!
How long will my order take to arrive?
Shipping will take slightly longer than usual due to the high volume of orders from our sample sale but will be around 1 - 2 weeks roughly. Thank you for your patience!
Can I get my kids something in the sale?
You can! We’ve added a special selection of vintage Palava kidswear and playful samples. They're colourful, characterful, and just as joyful as our womenswear - just the thing for young adventurers with big imaginations.
Email us at hello@palava.co if you have any other questions that haven't been answered here, we'd be happy to help.
Happy shopping! x