Free UK Standard Delivery on all orders over £100

Standard Delivery – £4.50

Royal Mail, delivery usually in 2–4 days. Online tracking available.

Next Day Delivery – £12

Royal Mail. Please order by midday to guarantee your order is dispatched for next day delivery.

Orders placed after 12pm may not be dispatched until the following day.

Shipping to Europe

Western Europe: £14 (7-12 days)
Eastern Europe: £14 (7-20 days)

Prepaid Duties & Taxes

For selected European destinations, including Norway and Switzerland, we are calculating duties and customs at checkout. The 20% UK VAT has been removed from the price of your order.

If this option is available for your destination, the duties and customs will be calculated for your order at check out. Your parcel should arrive without any additional fees being requested.

Countries Included

Prepaid duties and taxes are currently available for:

🇦🇹 Austria
🇨🇾 Cyprus
🇫🇷 France
🇩🇪 Germany
🇱🇺 Luxembourg*
🇲🇹 Malta
🇳🇱 Netherlands
🇳🇴 Norway
🇵🇹 Portugal
🇨🇭 Switzerland
🇸🇪 Sweden
🇮🇪 Republic of Ireland

*For Luxembourg, the service is currently available on orders up to €150.

Will I Receive Additional Charges?

The prepaid service is intended to cover import VAT, duties and customs charges upfront.

While this should avoid additional charges, Royal Mail advises that extra charges may occasionally be invoiced and therefore cannot be completely guaranteed against.

If Your Country Isn't Listed

If your country is not included above, your order will still be shipped from the UK as normal.

However, duties, import VAT and customs handling fees may be charged by your local customs authority before or on delivery. These charges vary by country and are outside our control.

We recommend checking your local import regulations before placing your order.

Want to calculate your taxes and duties? Please see here. The 20% VAT has been removed from the prices of the product.

Why Isn't Every European Country Included?

The prepaid duties service is currently only available in countries supported by Royal Mail's international shipping programme.

We hope coverage will expand in the future and will update this page if additional countries become available.

Shipping to the USA

USA: £18 (7-14 days)

Duties, Taxes & Tariffs

Our USA shipping service is duties and tariffs inclusive.

The price you pay at checkout includes any applicable import charges, so you should not have to pay additional customs, duty or tariff charges before delivery.

Shopping Outside the UK

If you are shopping from outside the UK, UK VAT is automatically removed from our prices online.

Prices will adjust once you select your shipping country at checkout, so there is no need for a discount code.

If you have any questions, please email hello@palava.co and we'll be happy to help.

Shipping to the Rest of the World

Australia & Canada: £18 (7-14 days)

Rest of the World: £18 (7-20 days)

Please note that local customs authorities may charge import duties, taxes or handling fees before delivery.

These charges vary by country and are outside our control.

International Express Delivery

DHL or UPS Express: £30 (3-4 working days)

Available for selected international destinations.

We've recently added a 'pick up in the shop' option when checking out and choosing shipping. This is a more environmentally friendly way to receive your order and is free.

This will allow you to come and pick up your order in the shop after 24 hours (we might be even quicker!). Your order will be prepared in our little shop near King's Cross. You'll receive an email when your order is ready to pick up.

Pick up location

98 Caledonian Road
London
N1 9DN
Find us on Google Maps

Shop opening hours

Tuesday to Saturday  - 10am to 5pm
Sunday & Monday - Closed

Pick up not available?

If the item you want to purchase is not available for pick up in store, you can email us hello@palava.co and we can get it shipped in for you along with any other shipments we are sending to the shop. It might take a little longer, you might need to wait 3-4 days.

Zoe and Sam will explain everything over email and we'll let you know when your order is ready for pick up.

If you need a new returns form, you can download one here. 

For returns within the UK, you can use our Royal Mail portal. Click this link to their website, type in Palava and follow the steps. It will provide downloadable postage and we'll automatically deduct £3 from your refund. 

----------

Please send all items back to:
Returns Department

Palava Warehouse

The Grange,

Sowerby Under Cotcliffe,

Northallerton,

North Yorkshire,

DL6 3RE

Purchased an item online?

Please pop it back in the post to our warehouse address. If you have any other questions please just get in touch and we can help! hello@palava.co / 01642 790000

We're so excited to now offer trade-in options for Palava dresses you no longer wear as much as you would like. This way, we can rehome a Palava dress and you can earn credit to spend on our website!

This option is currently only available to UK customers (you can send it to us in the post - we'll pay for the shipping - or you can drop it off in store) for items that are eligible.

What items are eligible?

• Your item needs to be from our women's clothing range (we do not take back socks or homeware, or items from different brands).
• Your item needs to be in a good, wearable condition with no faults or damage. If your item needs repairing, please use our Palava Repair Workshop (our mending service) or email us hello@palava.co
• Your item needs to be clean and well packaged to make sure it gets to us without being damaged. It does not have to be the original Palava packaging.

We have set up our Royal Mail returns portal to include trade ins. This makes it easier for you to send your items back to us. You will need to register your trade in on our website first, where you will be taken to Royal Mail.

1. Select Palava in the text box.
2. Enter 0000 as the order number and 'Trade In' in the reason for your return.
3. Enter your contact details, confirm your parcel size and submit to get your label.

If you've got any questions that we haven't answered, please feel free to email us hello@palava.co

Terms and Conditions

Our weekly photo competition runs from Thursday to Sunday. Entries close each Thursday at 18:00 (UK time), and the winner is selected shortly after. The winner is announced on Friday on Instagram.

How to Enter

To enter the competition, share a photo of yourself wearing Palava clothing on Instagram and:

• Tag @palavafolk
  
• Use the hashtag #PalavaMyWay

If your Instagram account is private, you may email your entry to hannah@palava.co or hello@palava.co.

AI-generated images are not accepted. All entries must be genuine photographs.

Eligibility

The competition is open worldwide to individuals aged 18 or over, except employees of Palava (Bryony Designs Ltd) and anyone professionally associated with this promotion.

Prize

One winner will receive a £50 Palava discount code, redeemable on the total value of an order at palava.co.

The prize is non-transferable and cannot be exchanged for cash or credit.

If the stated prize becomes unavailable, Palava may offer an alternative of equal or greater value.

Winner Selection

Winners are chosen by the Palava team based on creativity, joyfulness, and how well the image reflects the spirit of Palava. Palava’s decision is final.

Notifying Winners

Winners will be contacted via Instagram direct message or email if the entry was submitted privately. There is no fixed time limit for claiming the prize, although Palava may send a reminder if needed.

Image Rights and Permissions

By entering, you confirm that:

• You own the rights to the image submitted.
  
• You have permission from any individuals featured.
  
• The image does not infringe any third-party rights.
  

By entering, you grant Palava permission to use your first name, Instagram handle, and the winning image for up to five years for marketing across:

• Instagram
  
• Facebook
  
• palava.co
  
• Email newsletters
  
• Printed materials
  
• Advertising
  

Palava may crop, edit, or resize the winning image for these purposes.

Palava may also contact non-winning entrants separately for permission to feature their images.

General Conditions

Palava reserves the right to:

• Disqualify entries that are offensive, inappropriate, or unrelated to the competition.
  
• Cancel or suspend the competition if necessary.
  

Your statutory rights are not affected.

Platform Disclaimer

This promotion is in no way sponsored, endorsed or administered by, or associated with, Meta, Facebook or Instagram.

If you need a new returns form, you can download one here. 

For returns within the UK, you can use our Royal Mail portal. Click this link to their website, type in Palava and follow the steps. It will provide downloadable postage and we'll automatically deduct £3 from your refund. 

----------

Please send all items back to:

Returns Department

Palava Warehouse

The Grange,

Sowerby Under Cotcliffe,

Northallerton,

North Yorkshire,

DL6 3RE

Purchased an item online?

Please pop it back in the post to our warehouse address. If you have any other questions please just get in touch and we can help! hello@palava.co / 01642 790000

For reutrns outside the UK, Return with any signed or tracked delivery method.

----------

Please send all items back to:

Returns Department
Palava Warehouse
The Grange,
Sowerby Under Cotcliffe,
Northallerton,
North Yorkshire,
DL6 3RE

Purchased an item online?

Please pop it back in the post to our warehouse address. If you have any other questions please just get in touch and we can help! hello@palava.co / 01642 790000

We're so excited to now offer trade-in options for Palava dresses you no longer wear as much as you would like. This way, we can rehome a Palava dress and you can earn credit to spend on our website!

This option is currently only available to UK customers (you can send it to us in the post - we'll pay for the shipping - or you can drop it off in store) for items that are eligible.

What items are eligible?

• Your item needs to be from our women's clothing range (we do not take back socks or homeware, or items from different brands).
• Your item needs to be in a good, wearable condition with no faults or damage. If your item needs repairing, please use our Palava Repair Workshop (our mending service) or email us hello@palava.co
• Your item needs to be clean and well packaged to make sure it gets to us without being damaged. It does not have to be the original Palava packaging.

We have set up our Royal Mail returns portal to include trade ins. This makes it easier for you to send your items back to us. You will need to register your trade in on our website first, where you will be taken to Royal Mail.

1. Select Palava in the text box.
2. Enter 0000 as the order number and 'Trade In' in the reason for your return.
3. Enter your contact details, confirm your parcel size and submit to get your label.

If you've got any questions that we haven't answered, please feel free to email us hello@palava.co

Terms and Conditions

Our weekly photo competition runs from Thursday to Sunday. Entries close each Thursday at 18:00 (UK time), and the winner is selected shortly after. The winner is announced on Friday on Instagram.

How to Enter

To enter the competition, share a photo of yourself wearing Palava clothing on Instagram and:

• Tag @palavafolk
  
• Use the hashtag #PalavaMyWay

If your Instagram account is private, you may email your entry to hannah@palava.co or hello@palava.co.

AI-generated images are not accepted. All entries must be genuine photographs.

Eligibility

The competition is open worldwide to individuals aged 18 or over, except employees of Palava (Bryony Designs Ltd) and anyone professionally associated with this promotion.

Prize

One winner will receive a £50 Palava discount code, redeemable on the total value of an order at palava.co.

The prize is non-transferable and cannot be exchanged for cash or credit.

If the stated prize becomes unavailable, Palava may offer an alternative of equal or greater value.

Winner Selection

Winners are chosen by the Palava team based on creativity, joyfulness, and how well the image reflects the spirit of Palava. Palava’s decision is final.

Notifying Winners

Winners will be contacted via Instagram direct message or email if the entry was submitted privately. There is no fixed time limit for claiming the prize, although Palava may send a reminder if needed.

Image Rights and Permissions

By entering, you confirm that:

• You own the rights to the image submitted.
  
• You have permission from any individuals featured.
  
• The image does not infringe any third-party rights.
  

By entering, you grant Palava permission to use your first name, Instagram handle, and the winning image for up to five years for marketing across:

• Instagram
  
• Facebook
  
• palava.co
  
• Email newsletters
  
• Printed materials
  
• Advertising
  

Palava may crop, edit, or resize the winning image for these purposes.

Palava may also contact non-winning entrants separately for permission to feature their images.

General Conditions

Palava reserves the right to:

• Disqualify entries that are offensive, inappropriate, or unrelated to the competition.
  
• Cancel or suspend the competition if necessary.
  

Your statutory rights are not affected.

Platform Disclaimer

This promotion is in no way sponsored, endorsed or administered by, or associated with, Meta, Facebook or Instagram.