TELEPHONE  -   +44(0)207 052 3888 

Live Chat: This is a really easy and quick way to get hold of us, it's great if you have a quick question or if you're not sure about something. We're not here all the time, so whenever we are available to chat you should see a live chat option pop up at the bottom of your screen.

Telephone: +44 (0)207 052 3888 - We're here from 9am - 5.30pm, Monday to Friday. If you can't get hold of us please send us an email and we will get back to you as soon as we can. You are welcome to give us a call to place an order over the phone, we're happy to do this.

Email: - We aim to respond to all enquiries within a couple of working days.If you'd like to track your order, please send us an email with the order details and we'll reply with the tracking information.

Social Media: You can send us a message on Facebook or Instagram and we'll get back to you as soon as possible!

For those not in London or Yorkshire. Click here to see our list of Stockists around the world.


98 Caledonian Road
N1 9DN

Opening Hours

Mon -  Tue - Call or email us
Wed - Sat  - 11 - 5pm
Sunday - Closed

We are available Monday to Tuesday by appointment. We're often in, but give us a call or email us so we can make sure someone in the team will be there to welcome you.
Wednesday to Saturday are our walk-in days. Our shop is only small and we don't hold all of our styles in stock. If you drop us an email to let us know you're coming, we can order in whatever you need, free of charge. Our studio is based at the back of the shop, so you'll get a glimpse of the Palava creative team as we bustle about, designing new collections. And of course, Rodney the shop dog is usually here, and always delighted to meet a new face! Even if he shows it by barking a lot!


Strickland & Holt
44 High Street
TS15 9AE

Strickland and Holt is open between Xmas and New Year - Check their website for details here.

Opening Hours 
Monday to Saturday - 10 - 4pm

We are delighted to be involved in 'StrickiesHub', a new creative space above Strickland and Holt in Yarm, Yorkshire. Expect a tardis of a store, full of delights plus a lovely coffee shop at the back. Upstairs is the creative hub where we share a space with many other creative artisans.


Purchased an item online?
For returns or exchanges please use the form included with your purchase and post back to our warehouse, we cannot process online orders at our shops. 
The warehouse address is:

Returns Department
Palava Warehouse
The North Wing,
Sowerby Under Cotcliffe,
North Yorkshire,

Any questions let us know -
Or see our Returns page for more information.