EMAIL - email@example.com
TELEPHONE - +44(0)207 052 3888 / +44 (0)7855 448269
Live Chat: This is a really easy and quick way to get hold of us, it's great if you have a quick question or if you're not sure about something. We're not here all the time, so whenever we are available to chat you should see a live chat option pop up at the bottom of your screen.
Telephone: +44 (0)207 052 3888 or +44 (0)7855 448269 - We're here from 9am - 5.30pm, Monday to Friday. If you can't get hold of us please send us an email and we will get back to you as soon as we can. You are welcome to give us a call to place an order over the phone, we're happy to do this.
Email: firstname.lastname@example.org - We aim to respond to all enquiries within a couple of working days.If you'd like to track your order, please send us an email with the order details and we'll reply with the tracking information.
Social Media: You can send us a message on Facebook or Instagram and we'll get back to you as soon as possible!
For those not in London or Yorkshire. Click here to see our list of Stockists around the world.
98 Caledonian Road
Christmas Opening Hours
Wed 22nd Dec - 11 - 5pm
Thu 23rd Dec - 11 - 5pm
Fri 24th Dec - 11 - 4pm
Closed 25th Dec - 4th January
We reopen 5th January 2022 with our usual opening hours.
Mon - Weds - Appointment only
Thurs - Sat - 11 - 5pm
Sunday - Closed
We are available Monday to Wednesday by appointment with Thursday to Saturday being walk-in days. Our shop is only small and we don't hold all of our styles in stock. If you drop us an email to let us know you're coming, we can order in whatever you need, free of charge. Our studio is based at the back of the shop, so you'll get a glimpse of the Palava creative team as we bustle about, designing new collections. And of course, Rodney the shop dog is usually here, and always delighted to meet a new face! Even if he shows it by barking a lot!
Strickland & Holt
44 High Street
Strickland and Holt is open between Xmas and New Year - Check their website for details here.
Monday to Saturday - 10 - 4pm
We are delighted to be involved in 'StrickiesHub', a new creative space above Strickland and Holt in Yarm, Yorkshire. Expect a tardis of a store, full of delights plus a lovely coffee shop at the back. Upstairs is the creative hub where we share a space with many other creative artisans.
Purchased an item online?
For returns or exchanges please use the form included with your purchase and post back to our warehouse, we cannot process online orders at our shops.
The warehouse address is:
The North Wing,
Sowerby Under Cotcliffe,
Any questions let us know - email@example.com
Or see our Returns page for more information.
Free UK Standard Delivery on all orders over £90
EU customers: Enjoy 20% OFF orders
We know that Brexit has affected both customers and small business in the UK and EU countries, who found themselves sometimes affected by unexpected import duty taxes or customs fees.
We're pleased to announce an exclusive discount to our EU customers:
Enter code WeLoveEU upon checkout to receive 20% off on EU orders across the entire Palava range.
*Please note this discount code cannot be combined with other promo codes. Only one code can be applied at a time.
Palava products are shipped from the UK, but please keep in mind, that you or the recipient may have to pay duty and VAT upon or prior to delivery.
This differs for each country, so please check your local regulations beforehand. Each country is subject to their own laws for import of goods, taxes and duty.
You may not be charged anything, or be able to claim back any duty fees, however, we hope the 20% discount will help offset any potential Brexit related costs for our customers.
If you have problems applying the code on our website, please email firstname.lastname@example.org and we'll be happy to assist and reimburse you with the 20% off for EU orders.
1. Will I have to pay more now for EU shipping?
No, we haven't increased our delivery fees for EU customers, despite increased costs to ship to EU countries. Instead we have absorbed the additional postage costs and staff resources for the paperwork.
2. Will I be charged for Duty/Tax by customs on arrival of my parcel?
You may be charged tax for your order on arrival by the country of destination and this is not imposed by Palava.co, these taxes are referred to as “Import Taxes”. We thus advise looking into the national taxes imposed by your country on the import of goods from UK merchants. We have seen in the past that not all international sales are subject to import duty and taxes, but that does not mean that on arrival the individual country will not impose these charges. Charges on imports are often based on the destination country, product type, product value, county of origin, and declaration of use of goods. If goods are of a low value certain countries may not impose duty charges, but we highly recommend you look into the guidance provided by the local governing body that manages your country’s imports and tax charges.
From the 8th - 25th of December, all items purchased online or instore can be returned up until 15th January.