It's that time of the year again! Here's everything you need to know about ordering from Palava around Christmas. Keep reading for return terms & conditions too - we've extended them a bit around the holidays to make sure you can give the perfect gift this Christmas.

Delivering in Time for Christmas

Last Dates for Standard Royal Mail Postage

Friday 6th December - Australia, Brazil, Bulgaria, Cyprus, Finland, Greece, Israel, Italy, Malta, Mexico, Norway, Portugal, Romania and Sweden

Monday 9th December - Czech Republic, Malaysia, New Zealand, Poland, Saudi Arabia, Spain, Turkey and United Arab Emirates (UAE)

Wednesday 11th December - Austria, Denmark, India, Lithuania, Philippines, Qatar, Slovakia and Slovenia

Thursday 12th December - Belgium, Canada*, China (People’s Republic), Croatia, Estonia, Hungary, Iceland, Latvia, Luxembourg, South Korea, Thailand, USA, France, Germany, Hong Kong, Ireland, Japan, Netherlands, Pakistan, Russia, Singapore, Switzerland and Taiwan

Tuesday 17th December - UK

Last Dates for UPS Express Courier Postage

Wednesday 18th December before 10am - Worldwide & EU

Monday 23rd December before 10am - UK

Last Dates for DHL Express Courier Postage

Tuesday 17th December before 10am - Europe (EU & Non-EU), USA, Canada, Mexico, Rest of World

Friday 20th December before 10am - UK

If you've missed the last post, you can still give the gift of Palava with our gift vouchers. It's never too late! 

Returns Over the Christmas Period

If you are unhappy with your order, please get in touch and we will do our best to resolve any problems. Full priced items should be returned in their original packaging in their original condition. If an item is purchased between the 1st and 31st of December, returns can be made until the 14th January.

The returns process is the same as usual.

Download a Returns Form

If you need a new returns form, you can download one here. 

Please state clearly the reason for return.

We would always recommend using recorded delivery service as proof of delivery. Proof of posting is not proof of delivery and all goods remain the responsibility of the customer until they are returned and received by Palava.  Once the item has arrived back at our warehouse please allow up to 5 working days for the order to be processed and an exchange or refund issued.

UK Returns

For returns within the UK, you can use our Royal Mail portal. Click this link to their website, type in Palava and follow the steps. It will provide downloadable postage and we'll automatically deduct £3 from your refund. 

International Returns

Please fill in your returns form and send back to our Returns Address with the signed or tracked delivery method of your choice.

Returns Department

Palava Warehouse

The Grange,

Sowerby Under Cotcliffe,

Northallerton,

North Yorkshire,

DL6 3RE